myCHEP

This is the
Supply Change.TM

Smart. Simple. Fast.

Nobody wants to spend time keeping track of pallets, so CHEP has created the myCHEP customer portal to give our customers the flexibility to view their supply chain activity at any level, saving them time and energy.

myCHEP is our proprietary online customer portal that streamlines and simplifies the administrative tasks associated with pallet and container pooling. It is easy to use and allows our customers the ability to access and manage their accounts anywhere, 24 hours a day, 7 days a week. It’s accessible on multiple devices and simplifies customer orders in just a few clicks.

Features & Benefits
+    Mobile Options
+    Calendar
+    Customized Dashboard
+    Express Orders
+    Invoices Management
+    Data Management
+    24/7

MOBILE OPTIONS CALENDAR CUSTOMIZED DASHBOARD

Access your account on the go from the latest generation of tablets and smartphones   

The new calendar function allows you to plan, view and track orders in a single view, much like your Outlook calendar.  You will be able to create, modify or cancel orders from one screen.

Set-up your dashboard to see the items that are most important to you.

EXPRESS ORDERS INVOICE MANAGEMENT DATA MANAGEMENT

Your emergency becomes ours! You can now place orders under the standard order lead time and track its status online.

Want to know if you’ve paid your invoice?  You can track the status of your open invoices in your dashboard.

You can download your reports to your device in just one click.  Export, sort and filter your data for all of your company needs.

 

 

24/7    

You can log in from anywhere and have the ability to manage your account 24 hours 7 days a week.

 

 

Browser Requirements

In order to use the myCHEP system, customers must have a modern or Grade A browser.  The modern browsers come equipped with the latest technology, providing customers with an improved user experience.  If customers are not sure what browser version they are using, they can go to http://whatbrowser.org/ to find out.  

The following are examples of the minimum versions of major Grade A browsers:
•    Internet Explorer: 11 or above
•    Chrome: v36 or above
•    Firefox: v30 or above
•    Safari: 7 or above

How to get started

If you are a new customer with CHEP, and want to start using myCHEP, please contact our Customer Care team at 1-866-855-2437 and they can provide you with access to the customer portal.

If you are a current customer with CHEP, and have an existing Portfolio+Plus user name and password click here to enter the new site.

 

FAQ

 

 

Q: Do you have a simple 1 page overview describing the benefits of myCHEP?
A: Click here to download a 1 page overview.

Q: When will myCHEP be ready?
A: In mid 2017 myCHEP will be available to all customers. We hope that all will transition to the smart, simple and fast system at this time.

Q: What do you need to do to prepare for the new system?
A: In order to use the myCHEP system, customers must upgrade to a modern browser. If users are on a computer that is maintained by their company admin, users will need to discuss options with their admin. If customers are not sure what browser version they are using, they can go to http://whatbrowser.org/ to find out.

Q: Will it cost you to upgrade to the new system?
A: There is no cost for customers to use myCHEP. It will continue to be part of our overall CHEP offering.

Q: What does "Grade A Browser" mean? Why will myCHEP only work with Grade A browsers?
A: The terminology "Grade A" is an industry term which relates to the newest generation of browsers. These browsers come equipped with the latest technology, providing customers with an improved user experience. Older browsers are not equipped with this technology.

The following are examples of the minimum versions of major “Grade A” browsers:
•    Internet Explorer: 11 or above
•    Chrome: v36 or above
•    Firefox: v30 or above
•    Safari: 7 or above

Q: Can you use the myCHEP website if you do not have a modern browser?
A: No. Users without a modern browser who try to access myCHEP will be re-routed to Portfolio+Plus to ensure they do not lose the ability to complete their work.

Q: What happens if your IT department does not allow you to update your browser?
A: The major reason IT departments do not allow browser upgrades is because web-based tools require certain browser versions to work.  Workplaces can prevent their staff from upgrading on their own in cases where it would compromise their access to company web-based tools.
There are two options to manage this issue:
1.    If users are able to install a second browser on their work computer (e.g. Google Chrome), they will be able to access myCHEP through this, while maintaining old browser access for company applications.  
2.    If users are not able to do this, they can continue to use Portfolio+Plus until their IT department allows an upgrade. Portfolio+Plus will continue to be available through the 2017 calendar year.

Q: If you do not currently use Portfolio+Plus, should you wait until myCHEP releases?
A: No, customers can still benefit from today’s Portfolio+Plus offerings. Upon the release of myCHEP, all user information will be seamlessly transitioned to myCHEP.